Reputation Management
dotrevu delivers online reputation management as a managed service for restaurants, salons, and clinics, with monitoring, response drafting, and reporting scoped to the retainer you choose.
A trained reputation team backed by industry-grade software and AI-assisted tools
BrightLocal research shows almost all consumers read online reviews when researching local businesses, and those reviews are their first impression of yours.
Future bookers scan your responses for tone, professionalism, and signs the business takes its customers seriously.
An unanswered negative review leaves future customers with one side of the story, while a measured reply puts the business back in the conversation.
Why reviews matter
Consumer review research shows how customers use reviews when choosing where to eat, where to book a treatment, and which clinic to trust.
By the time a busy owner notices, the review has been public for hours or days while future customers read down the page.
A defensive reply written at 9pm after a difficult shift can do more damage than no reply at all.
Without a regular read-through, the useful signals about staff, service, and venue stay buried in feeds nobody is watching.
The gap
Three things most service businesses recognise once it is too late.
We track reviews on the platforms in your retainer scope, surfaced to our team and your dashboard as they land.
On higher retainers, our team drafts responses using AI-assisted tools and human oversight, with approval workflow and turnaround agreed at sign-up.
A regular report on ratings, sentiment, response patterns, and the topics customers are raising, at the cadence your retainer sets.
How it works
Online reputation management across three pillars, scoped to the retainer that suits your business.
Future customers scan recent reviews and replies before they ever pick up the phone.
Search engines factor review volume, ratings, and engagement into local ranking.
Local visibility shapes how often a business appears in front of new customers.
Philosophy
Three observations about how customers behave online shape how we approach the work.
We hold this as a way of thinking about the work, with outcomes depending on factors outside any reputation service’s control.
BrightLocal research shows almost all consumers read online reviews when researching local businesses, and those reviews are their first impression of yours.
Future bookers scan your responses for tone, professionalism, and signs the business takes its customers seriously.
An unanswered negative review leaves future customers with one side of the story, while a measured reply puts the business back in the conversation.
Why reviews matter
Consumer review research shows how customers use reviews when choosing where to eat, where to book a treatment, and which clinic to trust.
By the time a busy owner notices, the review has been public for hours or days while future customers read down the page.
A defensive reply written at 9pm after a difficult shift can do more damage than no reply at all.
Without a regular read-through, the useful signals about staff, service, and venue stay buried in feeds nobody is watching.
The gap
Three things most service businesses recognise once it is too late.
We track reviews on the platforms in your retainer scope, surfaced to our team and your dashboard as they land.
On higher retainers, our team drafts responses using AI-assisted tools and human oversight, with approval workflow and turnaround agreed at sign-up.
A regular report on ratings, sentiment, response patterns, and the topics customers are raising, at the cadence your retainer sets.
How it works
Online reputation management across three pillars, scoped to the retainer that suits your business.
Future customers scan recent reviews and replies before they ever pick up the phone.
Search engines factor review volume, ratings, and engagement into local ranking.
Local visibility shapes how often a business appears in front of new customers.
Philosophy
Three observations shape how dotrevu approaches online reputation management.
We hold this as a way of thinking about the work, with outcomes depending on factors outside any reputation service’s control.
Inside the service
Three things most service businesses recognise once it is too late.
New reviews on platforms in your scope reach our team and your dashboard as they go live, with coverage across the week.
On retainers that include response work, drafted replies combine AI tools and human oversight for consistent tone and turnaround within the windows agreed at sign-up.
Some clients pre-authorise standard templates and others sign off each reply individually, with the workflow agreed at onboarding.
Reviews involving legal, medical, or PR sensitivity sit outside our scope and are flagged directly for your team or your advisor.
Google, TripAdvisor, Trustpilot, Yelp, Facebook, OpenTable, Fresha, Treatwell, and your sector-specific channels, with your retainer covering the set agreed at sign-up.
A regular read-out of the topics customers are raising, the praise patterns, and the operational signals your team can act on.
On retainers that include the toolkit, dotrevu provides templates, QR codes, and prompt timing your team can deploy with your full customer base, in line with each platform's review request policy.
Send us your platforms and we send back a high-level read on your ratings, response gaps, and the areas worth a closer look.
A short onboarding call covers your tone, your boundaries, and how you want approvals handled, agreed once and applied from there.
On retainers that include response work, drafts land in your dashboard for sign-off within the turnaround agreed at sign-up.
We walk you through ratings, sentiment, response patterns, and the topics your customers are raising, at the cadence agreed in your retainer.
The process
Our specialists work on industry-grade software, with AI tools handling speed and human oversight on tone, compliance, and sector-specific care.
Our team works on the same software used by major agencies, for faster monitoring, cleaner reporting, and consistent coverage across the channels in your scope.
dotrevu was built around restaurants, salons, and clinics, so we know the platforms, the customer expectations, and the language that fits each.
dotrevu lists its retainers up front, so you know what you are signing up for before the first call.
The difference
Powered by our SaaS ecosystem
Delivered through industry-grade partners including Vendasta, so coverage and tooling stay consistent across every channel.
All powered through our SaaS partner ecosystem including Vendasta.
Diner reviews live on Google, TripAdvisor, OpenTable, and Yelp, and dotrevu tracks the platforms in your scope with replies drafted on retainers that include response work.
Treatments are personal and reviews carry weight, so on retainers that include drafting our replies match the warmth and professionalism your clients expect.
dotrevu drafts replies with the careful, compliant wording patients and regulators expect, and flags anything crossing into legal or medical sensitivity.
Locations in your retainer are monitored together, with brand standards holding firm and the count set at sign-up.
Built for
Boundaries
Once setup is complete, dotrevu runs the day-to-day online reputation management inside your retainer scope. You sign off on every drafted reply through the dashboard, and the content of every published reply remains your business’s responsibility once live.
Anything involving legal, medical, or PR sensitivity sits outside our scope and gets flagged straight to you or your advisor.
FAQ
Online reputation management is the practice of monitoring customer reviews, responding to them professionally, and reporting on what they say about a business. dotrevu delivers it as a managed service for restaurants, salons, and clinics, with monitoring, response drafting, and reporting cadence set by the retainer you choose.
Response turnaround depends on the retainer. On retainers that include drafting, reviews receive a drafted reply within the window agreed at sign-up, typically 24 to 48 hours. Drafting uses AI-assisted tools with human oversight, and the approval model is agreed during onboarding.
No. We do not guarantee outcomes around ratings, review volume, bookings, or revenue. Those depend on factors outside any reputation service’s control, including platform algorithms and your wider customer experience. What we commit to is consistent monitoring, prompt response work within scope, and clear reporting.
Reviews involving legal, medical, or potential PR issues are flagged to your team directly so you can handle them yourself or with your own advisor. dotrevu does not provide crisis management, legal, or PR services on any retainer. We focus on standard review work within the agreed scope.
Software hands you a dashboard and leaves you to do the work. dotrevu combines the software with a trained team, AI-assisted tools, and human oversight. Scope and reporting cadence are set by your retainer, so the service flexes to fit the way your business runs.
Free reputation audit
A free online reputation management audit gives a high-level read on your ratings, recent reviews, and response gaps, with full strategy work sitting inside the retainers.
