Reputation Management
Dotrevu is the managed reputation service for restaurants, salons, and clinics. We track your reviews, support your responses, and report on the patterns shaping your reputation, with the scope of work set by the retainer you choose.
Trained reputation specialists working with AI-assisted tools, automation, and industry-grade software.
Recent BrightLocal consumer research shows almost all consumers read online reviews when researching local businesses. Those reviews are the first impression of your business.
Future bookers scan how a business responds to feedback, looking for tone, professionalism, and signs the business takes its customers seriously.
A negative review without a calm response underneath leaves future customers with one side of the story. A measured reply puts the business back in the conversation.
Why reviews matter
Local consumer review research consistently shows how customers use reviews when choosing where to eat, where to book a treatment, and which clinic to trust.
Owners get pulled into the work in front of them. By the time anyone notices the review, it has been sitting public for hours or days, with future customers reading down the page in the meantime.
A defensive reply written at 9pm after a difficult shift can do more damage than no reply at all. Future customers read your response just as carefully as they read the original feedback.
Reviews carry useful information about staff, service, and venue. Without a regular read-through, the patterns and recurring topics stay buried in feeds nobody is watching.
The gap
Three things most service businesses recognise once it is too late.
We track your reviews across the platforms agreed in your retainer scope, with new reviews surfaced to our team and your dashboard.
On higher retainers, our team supports drafted responses to your reviews using AI-assisted tools and human oversight. Approval workflow and turnaround windows are agreed at sign-up.
A regular report on ratings, response patterns, sentiment, and the topics your customers are raising. Reporting cadence depends on the retainer you choose.
How it works
Reputation work across three pillars, scoped to the retainer that suits your business.
Future customers scan recent reviews for ratings, tone, and how the business responds to feedback. The story those reviews tell shapes how new customers think about the business before they ever pick up the phone.
Search engines factor review volume, ratings, and engagement into local ranking. Consistent replies and a steady cadence of fresh reviews give the platforms more to work with when they decide what shows up in local search.
Local search visibility shapes how often a business appears in front of new customers. The wider economic chain (visibility, enquiries, bookings) is one of the reasons reputation work earns a place on the operations sheet alongside other marketing activity.
Philosophy
Three observations about how customers behave online shape how we approach the work.
We hold this as a way of thinking about the work, not as a service promise. Outcomes around ratings, reviews, bookings, and revenue depend on factors outside any reputation service’s control, including platform algorithms and your wider customer experience.
Recent BrightLocal consumer research shows almost all consumers read online reviews when researching local businesses. Those reviews are the first impression of your business.
Future bookers scan how a business responds to feedback, looking for tone, professionalism, and signs the business takes its customers seriously.
A negative review without a calm response underneath leaves future customers with one side of the story. A measured reply puts the business back in the conversation.
Why reviews matter
Local consumer review research consistently shows how customers use reviews when choosing where to eat, where to book a treatment, and which clinic to trust.
Owners get pulled into the work in front of them. By the time anyone notices the review, it has been sitting public for hours or days, with future customers reading down the page in the meantime.
A defensive reply written at 9pm after a difficult shift can do more damage than no reply at all. Future customers read your response just as carefully as they read the original feedback.
Reviews carry useful information about staff, service, and venue. Without a regular read-through, the patterns and recurring topics stay buried in feeds nobody is watching.
The gap
Three things most service businesses recognise once it is too late.
We track your reviews across the platforms agreed in your retainer scope, with new reviews surfaced to our team and your dashboard.
On higher retainers, our team supports drafted responses to your reviews using AI-assisted tools and human oversight. Approval workflow and turnaround windows are agreed at sign-up.
A regular report on ratings, response patterns, sentiment, and the topics your customers are raising. Reporting cadence depends on the retainer you choose.
How it works
Reputation work across three pillars, scoped to the retainer that suits your business.
Future customers scan recent reviews for ratings, tone, and how the business responds to feedback. The story those reviews tell shapes how new customers think about the business before they ever pick up the phone.
Search engines factor review volume, ratings, and engagement into local ranking. Consistent replies and a steady cadence of fresh reviews give the platforms more to work with when they decide what shows up in local search.
Local search visibility shapes how often a business appears in front of new customers. The wider economic chain (visibility, enquiries, bookings) is one of the reasons reputation work earns a place on the operations sheet alongside other marketing activity.
Philosophy
Three observations about how customers behave online shape how we approach the work.
Inside the service
Three things most service businesses recognise once it is too late.
New reviews on platforms within your retainer scope reach our team and your dashboard as they go live, with coverage across the week.
On retainers that include response work, drafted replies use a combination of AI tools and human oversight to deliver consistent tone and turnaround within the windows agreed at sign-up.
Some clients pre-authorise standard response templates, others sign off each drafted reply individually. The workflow is agreed when you onboard and applied consistently from there.
Reviews involving legal, medical, or PR sensitivity sit outside our scope. We flag them directly so your team or your advisor can handle them.
Google, TripAdvisor, Trustpilot, Yelp, Facebook, OpenTable, Fresha, Treatwell, and the channels specific to your sector. Your retainer covers the platforms agreed at sign-up, with additional channels priced separately.
A regular read-out of the topics customers are raising about your business, the praise patterns, and the operational signals worth a closer look. Cadence is set by your retainer.
On retainers that include the toolkit, dotrevu provides templates, QR codes, and prompt timing your team can deploy in line with each platform's review request policy. Requests go out to your customer base, not selectively to satisfied customers only.
Send us your platforms. We send back a high-level read on your current ratings, response gaps, and the areas worth a closer look. The audit is an overview, not a full strategy document.
A short onboarding call covers your tone, your boundaries, and how you want approvals handled. Workflow is agreed once and applied from there.
On retainers that include response work, drafted replies use AI-assisted tools with human oversight. Drafts land in your dashboard for sign-off, with the approval model and turnaround agreed at sign-up.
We walk you through ratings, sentiment, response patterns, and the topics your customers are raising. Reporting cadence depends on your retainer, with monthly, quarterly, or every-three-months options available.
The process
Review monitoring: We track your reviews across the platforms agreed in your retainer scope, with new reviews surfaced to our team and your dashboard.
A virtual assistant works alone. A reputation specialist works on industry-grade software, with AI tools handling speed and consistency, plus human oversight on the wording for tone, compliance, and sector-specific care.
Our team works on the same reputation software used by major agencies, giving us faster monitoring, cleaner reporting, and consistent coverage across the channels in your retainer scope.
dotrevu was built around restaurants, salons, and clinics. We know the platforms, the customer expectations, and the language that fits each, so the work suits the business you run today.
Many reputation agencies hide pricing behind “contact us” pages. dotrevu lists its retainers up front so service business owners know what they are signing up for before the first call.
The difference
Powered by our SaaS ecosystem
Delivered through industry-grade partners including Vendasta, so coverage and tooling stay consistent across every channel.
All powered through our SaaS partner ecosystem including Vendasta.
Diner reviews live on Google, TripAdvisor, OpenTable, and Yelp. dotrevu tracks the platforms in your retainer scope and drafts replies on retainers that include response work.
Treatments are personal and reviews carry weight. Our drafted replies match the warmth and professionalism your clients expect under your business name, on retainers that include drafting.
Higher trust thresholds need careful, compliant wording. dotrevu drafts replies with the discretion your patients and regulators expect, and flags any review that crosses into legal or medical sensitivity.
Locations covered by your retainer are monitored together, with brand standards holding firm across each. Number of locations is set at sign-up and reflected in your monthly fee.
Built for
Boundaries
Once setup is complete, dotrevu runs the day-to-day inside your retainer scope. Monitoring runs across the week, with response drafting and reporting cadence set by the retainer you choose.
Approval and any input we need on a specific reply sits with your team. You see every drafted reply through the dashboard, sign off on what gets posted, and stay in the loop on anything that needs your call. The content of every reply remains your business’s responsibility once published.
Reviews involving legal, medical, or PR sensitivity sit outside our scope. When one of those lands, we flag it directly so you can handle it yourself or with the right advisor.
FAQ
Online reputation management is the practice of monitoring customer reviews, responding to them professionally, and reporting on what those reviews say about a business. dotrevu delivers it as a managed service for restaurants, salons, and clinics, with the scope of work (monitoring, response drafting, reporting cadence) set by the retainer you choose.
Response turnaround depends on the retainer. On retainers that include response drafting, reviews receive a drafted reply within the window agreed at sign-up (typically 24 to 48 hours). Drafting uses AI-assisted tools with human oversight, and the approval model is agreed during onboarding.
No. We do not guarantee specific outcomes around ratings, review volume, bookings, or revenue. Those depend on factors outside any reputation service’s control, including platform algorithms and your wider customer experience. What we do commit to is consistent monitoring, prompt response work within the retainer scope, and clear reporting.
Reviews involving legal, medical, or potential PR issues are flagged to your team directly so you can handle them yourself or with your own advisor. dotrevu does not provide crisis management, legal, or PR services as part of any retainer. We focus on standard review work within the agreed scope.
Software hands you a dashboard and leaves you to do the work. dotrevu combines the software with a trained team, AI-assisted tools, and human oversight. Scope and reporting cadence are set by your retainer, so the service fits your business rather than forcing your business to fit the tool.
Free reputation audit
A free reputation audit gives a high-level read on where you stand across the platforms in scope, what your recent reviews say, and the response gaps worth a closer look. The audit is an overview, not a full 90-day strategy.
The managed reputation service for restaurants, salons, clinics, and multi-location service brands.