- +44 (02045244802)
Reputation work across three pillars for restaurants, salons, and clinics. dotrevu delivers online reputation management as a managed service that monitors your reviews, supports your responses, and reports on the patterns shaping your reputation. The scope of work, response cadence, and reporting depth are set by the retainer you choose.
A managed service combining industry-grade software, AI-assisted tools, automation, and human oversight.
Three pillars
Most agencies bill monitoring, response work, and reporting as three separate invoices. dotrevu bundles them under a single retainer, with the pillars included and the depth of service set by the tier you choose.
Tracking on the platforms agreed in your retainer scope, with new reviews surfaced to your team and your dashboard as they go live.
On higher retainers, AI-assisted drafted responses with human oversight on tone and compliance. Approval workflow and turnaround are agreed at sign-up.
A regular read-out covering ratings, response patterns, sentiment, and the topics customers are raising. Cadence depends on the retainer you choose.
Monitoring
Manual review-checking takes hours most service businesses do not have. By the time a busy salon owner refreshes Google at the end of a long day, a 1-star review has already been sitting public for four hours. dotrevu monitoring tracks new reviews as they land, on the channels covered by your retainer.
Our team monitors reviews on Google, TripAdvisor, Trustpilot, Yelp, Facebook, Fresha, Treatwell, OpenTable, and any sector-specific channels you have agreed to include. New reviews on those platforms surface to your dashboard as they go live.
Your retainer covers a specific set of platforms agreed at sign-up. Additional channels can be added to your scope when needed, priced separately based on monitoring volume.
Reviews land at every hour of every day. Monitoring runs across weekdays, weekends, and bank holidays, with reviews surfaced to the team and your dashboard as they appear.
Every review on the platforms in your retainer scope sits in one organised feed for our team and a clean dashboard for you, ready to act on.
Response drafting
Negative reviews are hard to read. They are harder still to reply to without sounding defensive at 9pm after a difficult shift. On retainers that include response work, dotrevu drafts the reply for you using AI-assisted tools with human oversight, ready for your sign-off before anything goes live.
Drafted replies use a combination of automation and AI tools to generate consistent tone and turnaround, with trained reputation specialists reviewing the wording for tone, compliance, and sector-specific care.
Some clients pre-authorise standard response templates so drafts can be posted without per-reply sign-off. Others approve each drafted reply individually before it goes live. The workflow that suits your business is set during onboarding.
Reviews involving legal, medical, or PR sensitivity sit outside our scope on every retainer. We flag them directly so your team or your advisor can handle them. dotrevu does not provide crisis management, legal, or PR services.
Higher retainers come with faster turnaround windows. Standard turnaround sits between 24 and 48 hours from the review going live, with the exact window set at sign-up and applied consistently from there.
Toolkit
On retainers that include the toolkit, dotrevu provides templates, QR codes, and prompt timing your team can deploy in line with each platform’s review request policy. The toolkit supports compliant review request workflows, not selective targeting of satisfied customers.
Branded QR codes for tables, treatment rooms, reception desks, and the bottom of receipts. Customers scan, write, and submit a review of their experience. Requests go to your full customer base in line with platform rules.
Timed message templates ready for your CRM or messaging platform, designed to invite feedback from all customers after their experience. Templates are written to platform-compliant standards.
Google, Trustpilot, and most major platforms prohibit selectively asking only happy customers for reviews. dotrevu's toolkit is built around compliant request workflows that go to your full customer base, not filtered cohorts.
We do not write fake reviews, buy them, or game the platforms. Every prompt your team sends goes to a real customer at a real moment, in line with each platform's review request rules.
Reporting
A clear report showing where your reputation stands, what changed, and where your team’s focus could go next. Reporting cadence depends on the retainer you choose, with monthly, quarterly, or every-three-months options available.
Average rating, review volume, and rating trends across the channels in your retainer scope, with period-on-period comparison.
On retainers that include response drafting, the report tracks how fast replies went out, how on-brand the wording read, and where the team focused effort.
Our team flags the topics customers keep raising about your business, the praise patterns and the early operational signals worth a closer look from your team.
Higher retainers include strategic recommendations on platforms to focus on, topics to address, and review request campaigns to consider. Recommendation level is set by the retainer you choose.
The difference
A virtual assistant works alone. dotrevu combines AI-assisted drafting and automation with human oversight, so the workload is shared between systems and trained specialists rather than sitting with one person.
We work on the same reputation software used by major agencies, giving us faster monitoring, cleaner reporting, and consistent coverage on the channels in your retainer scope.
dotrevu was built around restaurants, salons, and clinics. We know the platforms, the customer expectations, and the language that fits each, so the work suits the business you run today.
Many reputation agencies hide pricing behind "contact us" pages. dotrevu lists its retainers up front so service business owners know what they are signing up for before the first call.
Sectors
Diner reviews live on Google, TripAdvisor, OpenTable, and Yelp. dotrevu monitors the platforms in your retainer scope, drafts replies on retainers that include response work, and reports on the patterns your kitchen and front-of-house can act on.
Treatments are personal and reviews carry weight. Our drafted replies match the warmth and professionalism your clients expect under your business name, on retainers that include drafting. Review request tools fit naturally into the appointment cycle on retainers that include the toolkit.
Higher trust thresholds need careful, compliant wording. dotrevu drafts replies with the discretion your patients and regulators expect, and flags any review crossing into legal or medical sensitivity.
Locations covered by your retainer are monitored together, with brand standards holding firm across each. Number of locations is set at sign-up and reflected in your monthly fee, with extra locations added to scope as your business grows.
Scope
Once setup is complete, dotrevu runs the day-to-day inside your retainer scope. Monitoring tracks reviews across the week. Response drafting and reporting cadence are set by the retainer you choose, with the toolkit and review request workflow available on higher tiers.
Approval and any input we need on a specific reply sits with your team. On retainers that include response drafting, you see every drafted reply through the dashboard, sign off on what gets posted, and stay in the loop on anything that needs your call. The content of every reply remains your business’s responsibility once published.
Reviews involving legal, medical, or PR sensitivity sit outside our scope on every retainer. When one of those lands, we flag it directly so you can handle it yourself or with the right advisor. dotrevu does not provide crisis management, legal, or PR services as part of any plan.
FAQ
An online reputation management service covers monitoring customer reviews, drafting professional responses, and reporting on what those reviews say about a business. dotrevu delivers it as a managed service for restaurants, salons, and clinics, with the scope of work set by the retainer you choose and delivered through industry-grade software with human oversight.
Response turnaround depends on the retainer. On retainers that include response drafting, drafted replies sit in your dashboard within the turnaround window agreed at sign-up, typically between 24 and 48 hours. Drafting uses AI-assisted tools with human oversight, and the approval model is agreed during onboarding.
Yes. dotrevu covers Google, TripAdvisor, Trustpilot, Yelp, Facebook, Fresha, Treatwell, OpenTable, and sector-specific channels. Your retainer covers a specific set of platforms agreed at sign-up. Additional channels can be added to your scope when needed, priced based on monitoring volume.
On retainers that include the toolkit, we provide QR codes, SMS templates, and email follow-up templates your team can deploy. Requests are designed to go to your full customer base in line with each platform’s review request policy, not selectively to satisfied customers. dotrevu does not engage in review gating.
No. We do not guarantee specific outcomes around ratings, review volume, bookings, or revenue. Those depend on factors outside any reputation service’s control, including platform algorithms and your wider customer experience. What we commit to is consistent monitoring, prompt response work within retainer scope, and clear reporting.
Software hands you a dashboard and leaves you to do the work. dotrevu combines the software with AI-assisted drafting, automation, and human oversight from trained reputation specialists. Scope, response cadence, and reporting depth are set by your retainer, so the service flexes to fit your business rather than the other way around.
Free reputation audit
A free reputation audit gives a high-level read on where you stand across the platforms in scope, what your recent reviews say, and the response gaps worth a closer look. The audit is an overview, not a full strategy document.
The managed reputation service for restaurants, salons, clinics, and the wider service industry.
