reputation management
dotrevu delivers online reputation management for restaurants, salons, and clinics, scoped to the retainer you choose.
Industry-grade software with trained human oversight
New reviews on the platforms in your scope, surfaced to your dashboard as they go live.
AI-assisted drafts with human oversight on higher retainers, with approvals agreed at sign-up.
Ratings, sentiment, and recurring topics, reported at your retainer cadence.
Three pillars
Monitoring, response work, and reporting under one retainer, at the depth your tier sets.
Google, TripAdvisor, Trustpilot, Yelp, Facebook, Fresha, Treatwell, OpenTable, and your agreed sector-specific channels.
Platforms are agreed at sign-up, with extra channels priced on monitoring volume.
Weekdays, weekends, and bank holidays, with reviews surfaced as they appear.
One organised feed for our team and a clean dashboard for you.
Monitoring
dotrevu tracks new reviews as they land on the channels covered by your retainer.
Monitoring
dotrevu tracks new reviews as they land on the channels covered by your retainer.
Google, TripAdvisor, Trustpilot, Yelp, Facebook, Fresha, Treatwell, OpenTable, and your agreed sector-specific channels.
Platforms are agreed at sign-up, with extra channels priced on monitoring volume.
Weekdays, weekends, and bank holidays, with reviews surfaced as they appear.
One organised feed for our team and a clean dashboard for you.
Automation handles speed and consistency, with trained specialists reviewing every draft for tone and compliance.
Pre-authorised templates or per-reply sign-off, set during onboarding.
Legal, medical, and PR-sensitive reviews sit outside scope and are flagged straight to you.
Standard turnaround sits between 24 and 48 hours, with faster windows on higher retainers.
Response drafting
On retainers that include response work, dotrevu drafts the reply for your sign-off before anything goes live.
Branded codes for tables, treatment rooms, reception desks, and receipts.
Timed templates for your CRM, written to platform-compliant standards.
Major platforms prohibit asking only happy customers, so every request goes to your full customer base.
We never write fake reviews, buy them, or game the platforms.
Toolkit
On retainers that include the toolkit, your team deploys templates, QR codes, and prompt timing in line with each platform’s review request policy.
Average rating, volume, and trends across your channels, with period-on-period comparison.
How fast replies went out and how on-brand the wording read.
The topics customers keep raising and the operational signals worth your attention.
Strategic guidance on platforms, topics, and campaigns, on retainers that include it.
Reporting
Where your reputation stands, what changed, and where focus could go next.
AI-assisted drafting and automation, with trained specialists sharing the workload.
The same software major agencies use, for faster monitoring and cleaner reporting.
Built around restaurants, salons, and clinics, with the language that fits each.
Retainers listed up front, so you know the cost before the first call.
The difference
Sectors
Monitoring, drafted replies where included, and patterns your kitchen and front-of-house can act on.
Replies with the warmth and professionalism your clients expect, on retainers that include drafting.
Careful, compliant wording, with anything legally or medically sensitive flagged to you.
Locations monitored together, with brand standards holding firm across each.
Scope
dotrevu runs the day-to-day inside your retainer scope. You sign off on every drafted reply, published content remains your responsibility, and anything legally, medically, or PR-sensitive is flagged straight to you.
FAQ
An online reputation management service covers monitoring customer reviews, drafting professional responses, and reporting on what those reviews say about a business. dotrevu delivers it as a managed service for restaurants, salons, and clinics, with the scope set by the retainer you choose and delivered through industry-grade software with human oversight.
Response turnaround depends on the retainer. On retainers that include drafting, drafted replies sit in your dashboard within the window agreed at sign-up, typically between 24 and 48 hours. Drafting uses AI-assisted tools with human oversight, and the approval model is agreed during onboarding.
Yes. dotrevu covers Google, TripAdvisor, Trustpilot, Yelp, Facebook, Fresha, Treatwell, OpenTable, and the sector-specific channels your business trades on. Your retainer covers a set of platforms agreed at sign-up, with additional channels added to scope when needed and priced on monitoring volume.
On retainers that include the toolkit, we provide QR codes, SMS templates, and email follow-up templates your team can deploy. Requests go to your full customer base in line with each platform’s review request policy, and dotrevu does not engage in review gating.
No. We do not guarantee outcomes around ratings, review volume, bookings, or revenue. Those depend on factors outside any reputation service’s control, including platform algorithms and your wider customer experience. What we commit to is consistent monitoring, prompt response work within scope, and clear reporting.
Software hands you a dashboard and leaves you to do the work. dotrevu combines the software with AI-assisted drafting, automation, and human oversight from trained specialists. Scope, response cadence, and reporting depth are set by your retainer, so the service flexes to fit your business.
Free reputation audit
A free online reputation management audit shows your ratings, recent reviews, and response gaps, with full strategy work sitting inside the retainers.
