- +44 (02045244802)
dotrevu offers four online reputation management retainers for restaurants, salons, and clinics. Each retainer covers a different scope of monitoring, response drafting, and reporting, delivered through industry-grade software with AI-assisted tools and human oversight. Pricing reflects the scope you choose.
Every retainer combines industry-grade software, AI-assisted tools, automation, and trained human oversight.
The four retainers are designed for businesses at different points on their reputation journey. The lowest tier covers monitoring and reporting only, with response drafting and review request tools available on higher tiers. Tier names and prices shown below are placeholders for the client to confirm.
Core
Monthly
From
For single-location restaurants, salons, and clinics that need eyes on their reviews without taking on the response work yet. Monitoring and reporting only, with sensitive reviews flagged for your team.
Note: Response drafting is not included on Core. You receive monitoring alerts and reply to reviews yourself.
Foundation
Monthly
From
For single-location businesses ready to step into managed response work. Monitoring, drafted replies for your sign-off, and a monthly report.
Growth
Monthly
From
For single-location businesses with higher review volume, or operators ready to add a compliant review request toolkit for their team to deploy.
Premium
Monthly
From
For multi-location operators, high-volume single-site businesses, and brands needing a dedicated reputation specialist and strategic input on the reporting.
Across all retainers
Every retainer is delivered through industry-grade reputation software combined with AI-assisted tools and human oversight. The pillars below sit at different depths on each tier.
Google, TripAdvisor, Trustpilot, Yelp, Facebook, Fresha, OpenTable, and any sector-specific channels you have agreed to include. New reviews on those platforms surface to your dashboard as they go live. Available on every retainer.
On Foundation, Growth, and Premium, AI-assisted drafted responses are reviewed by trained reputation specialists for tone and compliance before they reach your dashboard for sign-off.
Quarterly on Core, monthly on Foundation, bi-weekly on Growth, and quarterly strategy reviews on Premium. Each report covers ratings movement, sentiment, response patterns, and the topics customers are raising.
Drafting and analysis use a combination of automation and AI tools to deliver speed and consistency, with trained reputation specialists reviewing the wording and flagging anything that needs your call.
Scaling
Your monthly fee reflects the scope of work you choose. Six factors shape the figure.
A single salon and a 20-restaurant group have different needs. Number of locations is agreed at sign-up, with extra locations added to scope as your business grows.
Some businesses focus everything on Google, while others spread across Google, OpenTable, and a sector-specific booking site. Pricing reflects the platforms you have agreed to include, with additional channels priced separately.
Businesses with multiple Google Business Profile listings or location-specific pages on review platforms have more profiles to monitor. Pricing reflects the count of profiles in scope.
Higher-traffic businesses generate more reviews, so pricing reflects an estimated monthly volume agreed at sign-up. Significant volume spikes are reviewed together rather than billed as surprise charges.
Reporting cadence and depth vary by retainer, from quarterly summary on Core to bi-weekly analysis and strategic recommendations on higher tiers. Reporting level is set by the retainer you choose.
The pillars included on your retainer (monitoring, response drafting, review request toolkit, multi-location coverage) shape the overall scope and the monthly fee.
Why retainers
Online reputation management is ongoing work that plays out month by month rather than as one-off projects. The retainer model reflects that.
Your monthly fee stays the same inside the scope you have signed up for. If review volume rises significantly above the agreed estimate, or new locations and platforms are added, we have a conversation about adjusting the scope together rather than billing surprise fees.
Many reputation agencies hide pricing behind "contact us" pages. dotrevu lists its retainers up front so service business owners know what they are signing up for before the first call.
Trained reputation specialists work on your account consistently alongside the software, getting to know your tone, your boundaries, and the topics customers keep raising. Consistency of team is hard to keep with hourly contractors or rotating virtual assistants.
Coverage
Every retainer covers monitoring on the platforms in your scope and reporting at your agreed cadence. Higher retainers add response drafting, review request toolkit, multi-location coverage, and strategic recommendations.
On retainers that include response drafting, you see every drafted reply through the dashboard, sign off on what gets posted, and stay in the loop on anything that needs your call. The approval workflow that suits your business is agreed during onboarding. The content of every reply remains your business’s responsibility once published.
Reviews involving legal, medical, or PR sensitivity sit outside our scope on every retainer. We flag those directly to your team so you can handle them yourself or with the right advisor. dotrevu does not provide crisis management, legal, or PR services as part of any plan.
FAQ
No separate setup fee. The cost of platform integration and team onboarding is built into your first month’s retainer. On retainers that include response drafting, brand voice setup is part of onboarding. The first call gets us inside your platforms and your boundaries, with the wider work starting the same week.
The audit call itself runs 30 minutes on a video call. Our team spends two to three hours preparing the analysis beforehand, using industry-grade software and AI-assisted tools to work through your platforms, ratings, and the last 30 days of customer feedback. You receive the audit document the working day after the call.
Yes. You can move between Core, Foundation, Growth, and Premium at any point if your needs change, with the new features active inside your next billing cycle. Most growing businesses upgrade as review volume rises, new locations come online, or response work shifts in-scope.
No. Each retainer covers an estimated review volume agreed at sign-up. Within that volume, there are no per-review charges or per-platform fees. If volume rises significantly above the estimate, we have a conversation about adjusting the scope together rather than billing surprise fees.
No. We do not guarantee specific outcomes around ratings, review volume, bookings, or revenue. Those depend on factors outside any reputation service’s control, including platform algorithms and your wider customer experience. What we commit to is consistent monitoring, prompt response work within retainer scope, and clear reporting.
Reviews involving legal, medical, or PR sensitivity sit outside scope and are flagged for your team to handle. dotrevu does not provide crisis management, legal, or PR services on any plan. Response drafting is not part of the Core retainer. Review request toolkits sit on higher retainers. Number of locations, platforms, profiles, and review volume are agreed in scope and not unlimited.
dotrevu plans run on a flexible monthly contract, with the option of an annual commitment at a discount for businesses wanting to lock the price in. Reputation work builds month by month rather than overnight, so most clients stay for the long term.
The free reputation audit is your starting point. We give you a high-level read on your current ratings, response gaps, and the areas worth a closer look, then show you what dotrevu would do for your business inside each retainer. The audit is an overview, not a full strategy document.
15-minute call
A 15-minute call is enough to understand your platforms, your review volume, your locations, and the retainer that suits the business. We send a clear quote within one working day.
The managed reputation service for restaurants, salons, clinics, and multi-location service brands.
